Right from the start, the Celonis Academic Alliance was very interested in supporting me in writing my master thesis about Process Mining. After pitching the topic and explaining what kind of interview partners I would need, Celonis quickly connected me with several employees who were willing to be interviewed. Throughout, the interview partners were very interested in helping me and provided valuable insights on my topic, including follow-up interviews on open questions, which I appreciated.
In my thesis (Teaching Case), I first introduced how Celonis’ Process Mining technology works and how they can help organizations optimize their operations. To provide a more practical perspective for the reader, I conducted interviews with Celonis employees and clients to explore how the Process Mining technology within companies is implemented, how inefficiencies are detected and eliminated, and which results can derive from its application. Throughout the case, I examined key insights from Process Mining that are advantageous to digital transformation.