Knowing where digital transformation initiatives are really needed and how those can be implemented and monitored is crucial when undergoing a process change, which is why Process Mining from Celonis can be seen as an enabler to steer digital transformation initiatives in the right direction.
In my thesis (Teaching Case), I first introduced how Celonis’ Process Mining technology works and how they can help organizations optimize their operations. To provide a more practical perspective for the reader, I conducted interviews with Celonis employees and clients to explore how the Process Mining technology within companies is implemented, how inefficiencies are detected and eliminated, and which results can derive from its application. Throughout the case, I examined key insights from Process Mining that are advantageous to digital transformation.
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