Banking Roundtable | Thursday 24 November 2022 | 8:30 - 11:00am GMT Searcys at The Gherkin

Transforming the Credit Journey in volatile times Service-to-Recovery

Join Celonis and McKinsey at Searcys at The Gherkin for a breakfast roundtable and networking with peers. Watch the sunrise over the City of London – you will be guaranteed to start the day right!


Banking Roundtable with McKinsey and Celonis

Today’s financial institutions have an obligation to their customers that goes beyond efficient debt collections or foreclosures. Institutions need to understand the 360º view of the end-to-end credit journey, anticipate potential delinquencies before they occur, and mitigate further loss and harm, both for the customer and the business.

Hear from Basab Mitra and Thomas Kelepouris, both Partners at McKinsey and Company, for an independent view and interactive discussion regarding the latest market trends on customer assistance.

Celonis will provide a practical customer case study describing how Celonis Execution Management System (EMS) provides real-time monitoring of the entire Service-to-Recover cycle of each customer, from preventing delinquency to restoring their financial health and reputation.

Key takeaways:

  • How to build a 360º view of every customer’s credit journey.
  • How to detect early signs of financial distress and proactively manage delinquencies effectively.
  • How to promptly act in face of new delinquency events or emerging credit default.
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Thomas Kelepouris McKinsey (1)
Thomas Kelepouris
McKinsey and Company
Celonis Headshot Joaquim Nogueira (1)
Joaquim Nogueira
Customer Transformation Director
Derek Boorsma
Head of Financial Services
Basab Mitra McKinsey (1)
Basab Mitra
McKinsey and Company
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