At Celonis, we see a rapid shift coming—a wave of automation and “agentification” transforming how businesses operate, fueled by three key drivers:
- Rapid and dramatic advances in AI capabilities that keep pushing boundaries.
- Digitized processes and data, giving AI the insights to optimize everything.
- Rising demand for agility and productivity as businesses race to stay competitive.
It’s not just evolution. It’s a revolution. But you need the right data and the right business context for the revolution to succeed. Process Intelligence provides both.
Process intelligence is the foundation of successful enterprise AI. It feeds AI tools, like copilots and agents, with the context (i.e., what makes something good or bad for the business) they need to understand how work flows through the organization. For example, a model can tell you if an invoice has been paid on time or not, but it doesn’t understand the relationship between on-time payments and customer satisfaction. For that, you need business context. Without this context, AI solutions remain siloed and disconnected. Process Intelligence makes AI useful, scalable, reliable and able to deliver more effective automation.
“Process intelligence is the key to unlocking AI’s transformational potential,” said Carsten Thoma, President of Celonis. “Process intelligence gives AI the data and context it needs to make smart decisions, to take it from pilot projects to widespread implementations that create value. At Celonis our mission is to make processes work, and one of the ways we’re achieving that is by turning the promise of AI into a practical reality.”
