Addressing event attendees during the opening keynote, Alex Rinke, Celonis Co-founder and Co-CEO, spoke about the importance of taking a process-first approach when addressing today’s challenges:
“New technologies keep emerging. Customer expectations keep rising, and the need for efficiency keeps growing. Change has… changed. It’s got a whole lot faster. And our organizations keep having to adapt. Those who do, manage to preserve cash, improve liquidity, and even increase their top line. They manage their productivity and their resources responsibly.
The good news is improving efficiency, driving revenue, cutting waste — all these can be done easily, if you do it process-first as opposed to systems first. The systems should be there to support you, not the other way around. This room is full of people who understand not only the power of process mining, but the importance of processes themselves: as the greatest lever for value, and your fastest lever for change.”
Driving his point home, Rinke highlighted the results of a recent global survey of over 1,200 industry leaders. Over 80% of them said that “processes are the lifeblood of their organization,” and 99% know that “optimizing their processes is key to meeting objectives at an organizational level.”
Unfortunately, while leaders know that improving their processes is critical, there’s a disconnect within most organizations that keeps it from happening. Every company has different people, in different departments, and often in different locations. They have different goals and speak different languages.
“Supply chain talks about SKUs and shortages, Finance focuses on ROI and cycle times, IT discusses scope configurations and table changes,” said Rinke.
Alex Rinke, Celonis Co-founder and Co-CEO, on delivers the opening keynote at Celosphere 2023.
Widening the disconnect, the systems in which work happens (ERP, CRM, HCM, etc.) don’t “play well together.” These systems capture and store data differently, don’t share information easily and use a different vocabulary.
“Without a common language, we have no way of aligning and taking action as an enterprise to improve the things that matter, like liquidity, productivity, revenue, and more,” added Rinke.
This common language, this connective tissue is a new Celonis Process Intelligence Graph™ (PI Graph) delivered through the next generation of process intelligence.
The PI Graph is a system-agnostic, enriched digital twin of the business, providing a single process intelligence layer that supports improvements, automation, and system transformation across all applications. It sits at the heart of the Celonis platform and is a key enabler for emerging technologies like Generative AI.
“By bringing together the building blocks of data, knowledge and our open platform, our customers now have the foundation they need to make processes and entire value chains work for everyone,” he said. “It helps their businesses run better, generate more value, and is more sustainable, which is ultimately better for their people, partners, customers, and the planet.”
