Strengthening the second line of defense
The solution is grounded in a familiar internal controls concept: the three lines of defense. The first line owns and runs the controls. The second line oversees and monitors them. The third line, internal audit, provides independent assurance.
In most agencies, the second line is the weakest, in part because it has historically had to rely on the same retrospective sampling and reporting as audit itself. Celonis changes that math. When the second line can see how transactions actually flow through systems and where controls are followed or skipped, it can intervene earlier. Audit teams get cleaner data and clearer leads. Program leaders get a defensible view of where their risk actually sits.
Learn more: Celonis and Deloitte Launch New Solution to Modernize SOX and Internal Controls
Why the win matters
Agencies face steady pressure to reduce improper payments, modernize legacy systems, and show measurable returns on technology spend. Federal priorities shift, but the core ask is consistent. It is to deliver more with less, and prove it.
“The Innovation Challenge is about recognizing solutions that can scale across government and deliver real results,” said Ann Ebberts, AGA CEO. “Celonis demonstrated a clear ability to help agencies simplify complex audit challenges and strengthen accountability, by moving from a reactive posture to a proactive approach to addressing improper payments and fraud.”
The recognition also reinforces a point Celonis has been making across the federal community this year; operational context is the critical layer for Enterprise AI in government. Without the ground truth of an organization’s operational reality — no AI agent can be trusted to make reliable real-time decisions and take actions that effectively drive business outcomes.
When processes are messy or invisible, AI inherits the mess. When processes are visible and measurable, AI has something to act on. That is what makes audit and controls a strong place to start. The transactional data is already there, the outcomes already get measured by oversight bodies, and the wins show up in weeks rather than budget cycles.
“Thank you to AGA for the opportunity to present at TTS and showcase this work. We are excited to continue sharing an approach that we believe can make a meaningful difference for government,” said Sairah Ijaz, Managing Director, U.S. Federal Civilian at Celonis. “Having served as a CIO in government, I understand firsthand the challenges agencies face and the need for solutions that deliver meaningful impact.”