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Business Execution

Why Itโ€™s Time for Businesses to Rethink How They Execute

Miguel Milano
by Miguel Milano
October 12, 2020
5 min read

Business is unpredictable.ย In 2020, the year of a global pandemic disrupting travel plans, supply chains, even entire businesses, this has become clearer than ever.

But hereโ€™s the good news: Business can ALWAYS adapt.

Although COVID-19 has undeniably had grave implications for our global economy, it has also accelerated innovation like no other event in the recent memory. After years of dragging their feet, companies are pursuing digital transformation at a previously unimagined pace. Microsoft CEO Satya Nadella recently shared that his company saw โ€œtwo yearsโ€™ worth of digital transformation happen in just two months.โ€ย 

When supply chains got disrupted, business priorities shifted, and staff were sent home to work remotely, the most agile companies โ€” and the most successful โ€” have redefined the rules of how they work, and the pace at which they make decisions.ย 

And although everything seems to be unpredictable now, one thing is sure: Many traditional business work practices, processes, and operations will become a relic of the past.

This is our generationโ€™s version of the industrial revolution.

If companies embrace this revolution, they can future-proof their business far beyond the duration of the pandemic.

Thereโ€™s just one problem. Achieving this goal requires seamless execution.ย And mostย enterprises just arenโ€™t there yet.ย 

A survey of more than 400 global CEOs led by Harvard Business Review found that execution excellence was the #1 challenge they faced, coming at the top of some 80 other issues. Research shows that two-thirds to three-quarters of large organizations struggle to implement their strategies.

The evidence is everywhere you look.

  • In Customer Service, the average net promoter score is only 31, while pest performing companies can achieve net promoter scores as high as 97.

  • In Finance & Administration, the average paid-on-time rate is only 50%, whereas the very best companies can achieve more than 90%.

  • In Supply & Delivery, the average on-time delivery rate is only 42.8%, as opposed to the best performers hitting 98.9%.ย 

  • In the Product & Services world, the average time-to-market for consumer products is only 22 months, in contrast to 15 months for best-in-class.

So why arenโ€™t we executing at our full potential?

Ironically, the mismatch between strategy and execution is directly related to a companyโ€™s success and growth. Inorganic growth, global presence, and multiple product lines all increase system complexity โ€” which creates harmful gaps in your processes.

Itโ€™s something that we all feel, but no one can quite put their finger on.ย 

Itโ€™s the invoice that gets jammed through 15 different systems before it gets sent to your customers. The hundreds and thousands of excel sheets youโ€™re crawling through to find the information you need.ย The critical and high-value orders that get passed over.ย 

What was meant to accelerate and support the core of your business is now putting an artificial cap on your results. Errors, inefficiencies, and delays - some visible, most of them hidden - cause your costs to rise and experiences to suffer.ย 

We at Celonis have taken this challenge to heart. For almost ten years, weโ€™ve empowered companies all over the world to push the boundaries of Process Excellence.ย 

Our customersโ€™ success is proof of that:

EMS Rocket

But in times of turbulent change, we need to redefine success. Improving processes is no longer enough. We have to maximize our overall ability to execute, even as goals, strategies, and circumstances shift.

And we need to find intelligent ways to support employees instead of slowing them down. Only then, can we emerge stronger from the crisis.

At the Celonis World Tour, we'll show you how.ย 

Register now for free!

Drive execution beyond limitsย 

At the worldwide virtual process excellence roadshow, we will revolutionize once again how companies do business.ย 

Join us from November 3 through November 18, when weโ€™re making virtual stops across regions in North America, Europe, and Japan, to write the next chapter in process excellence history together with you.ย 

Celonis World Tour Giph

Be the first to hear about our latest groundbreaking innovations that will change the way you do business.

Tune in to your regionโ€™s livestream to connect with thousands of visionaries, business leaders, analysts, and data scientists in your local language.ย 

Learn how to leverage the next evolution of Process Mining to save costs, increase automation, and boost customer satisfaction.

And take away invaluable insights from inspiring keynotes, best practice sessions, roundtables, and brand new product demos to accelerate execution and drive best-in-class results.

Get Your Free Ticket Now

  1. Claim your free ticket to the worldโ€™s only process excellence roadshow now. Register for free!

  2. Sign up for our newsletter and follow our blog for the latest updates about Celonis World Tour.

  3. Have a colleague or friend who would enjoy this event? Invite them to join us on Linkedin, Twitter, or Facebook!

Miguel Milano
Miguel Milano
Chief Revenue Officer and Co-Owner

Miguel Milano is Chief Revenue Officer and Co-Owner at Celonis and a member of the executive management team. In this capacity, he is globally responsible for sales, customer success, solution engineering, delivery, demand generation and partners. He joined Celonis in April 2020.

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