Energy industry spotlight: Industry survey on digital transformation and current challenges

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Increasing competition and digital transformation are currently the main concerns of the energy industry. This was the finding of a study conducted for us by the market research institute CENSUSWIDE in September 2020. According to the BDEW (German Association of Energy and Water Industries), digital transformation is "an integral part of the energy transition." How else could "efficient, fast and automated processes" be implemented across the board? The industry is under immense pressure to innovate, because generators, network operators and consumers must be networked in a decentralized manner to create the conditions for a sustainable power supply.

The measurement process goes digital

This need for sustainable power supply becomes clear, for example, in the entire metering system: Energy suppliers in Germany, Austria and Switzerland are required by law to introduce smart metering. This means that metering point operators are being added as new market participants. As a result, the billing process is becoming more complex, which could delay invoicing. This has an equal impact on customer relationships and working capital. Around 63 percent of the 300 decision-makers see this issue as the greatest challenge in relation to the metering process and network billing. However, the introduction of smart metering also offers a unique opportunity to fundamentally improve the meter-to-cash process. For example, digitization opens up the possibility of identifying inefficiencies and obstacles. With our market-leading process mining technology, we enable companies in the energy industry to maximize their performance in this area.

Complex plant maintenance requires transparency

In the maintenance of production facilities and networks, almost half of the utilities surveyed cite a lack of transparency and high complexity as key challenges (47.67%). In incident management, maintenance or predictive maintenance, data is the key to smooth, resource-saving and cost-efficient processes. For example, if an incident is reported, it can be remedied quickly if the availability of the required capacities (material, employees, etc.) can be tracked at any time and retrieved at short notice via a central tool. In this way, redundant notifications are avoided and tickets are processed continuously until they can finally be closed.

Maximum business performance with the Execution Management System

When utilities close the execution gaps of fragmented IT systems, execution capacity grows. Recognizing that every enterprise has Execution Capacity takes us one step beyond process mining. Execution Capacity is the performance that an enterprise can deliver in the available time and with the available resources. Increasing it has a direct impact on the company's success. Key performance indicators along the entire value chain can be optimized in this way.

With our Execution Management System (EMS), companies fully exploit and maximize execution capacity. It is capable of freeing all departments and the entire company from the constraints of complex IT landscapes. Only then can digitization succeed. Although four-fifths of the participating companies have already developed a corresponding strategy, the majority are at a very early stage. The majority have recognized the importance of process mining: They are setting out to examine and monitor their business processes as part of a holistic approach in order to uncover optimization potential in all areas.