4. Advances in process mining will make it useful in new contexts.
Shoar predicts that OCPM will help process intelligence grow in fields where we’ve rarely seen it previously. Beyond typical use cases like finance or supply chain management, we can now “...deploy process mining in more complex, customer-centric situations,” he says, citing healthcare and telecommunications as prime candidates for process optimization.
In healthcare, Shoar says, OCPM could unify patient journeys across facilities and systems, improving patient experience and giving caregivers a more complete view of health history and current conditions. For example, by operating across different electronic health record (EHR) systems, OCPM could make it easier to order, connect, and interpret many lab tests for a single patient, leading to better diagnostic capabilities.
In telecom, OCPM’s “end-to-end, multi-object abilities” could drive collaboration across wildly different departments, systems, and locations, per Shoar; for example, it could give Customer Service teams better insight into how internet equipment moves through logistics processes towards the customer, or better insight into what’s causing outages (and how service could be restored faster).
Van der Aalst predicts an uptick in two more specialized forms of process mining: federated and knowledge-driven process mining. Federated process mining could bring process intelligence to businesses with many organizational units (like banks or car rental companies with multiple branches), developing richer process intelligence through data from all sources, rather than just from one. Knowledge-driven process mining combines process mining and process modeling, using existing process data to let users model new processes while getting real-time feedback on their work.