In the world of process transformation, we are often taught to expect a certain "gravity." We assume that the bigger the problem, the more resources, people, and time it must consume to fix it.
I lived this reality for years as a CoE Leader. I remember a specific moment when one of our Global Process Owners in the Order-to-Cash team approached me with a critical leakage point: we were shipping products but, for various complex reasons, the billing wasn't happening as expected. It was a classic "leak" that every executive wanted plugged immediately.
My first instinct—the one trained into me by years of traditional IT projects—was to scope out a fix using a traditional approach. I estimated a project that would require a significant capital investment, a timeline stretching across two fiscal quarters, and the coordination of three separate technical teams to handle the data, the logic, and the automation. It was a heavy lift, but in my mind, that was the "cost of doing business."
Then, we hit our "Aha!" moment.
We had recently migrated our Celonis platform to the cloud, and I decided to see if the technology had finally caught up to our ambitions. Instead of the multi-team, multi-month roadmap I had envisioned, we took a different path. Utilizing the integrated capabilities of the platform—moving beyond simple analytics into intelligent workflows and orchestration—we realized we didn’t need a village. We needed one person.
In less than four weeks, a single individual executed the entire solution from end-to-end. We didn't just find the unbilled shipments; we built the logic to ensure they never slipped through again. What should have taken half a year was live in a month.