5 to 10 years
Digital twin of an organization (DTO). A DTO is a model of all the processes within a company running end-to-end. It is also referred to as a process digital twin.
Kerremans said that DTO will be a use case of process mining that will create a replica of business operations, production and services, customer interactions and the connective processes between them.
He added that this DTO view of business is more like business mining of a virtual enterprise. In the supply chain context, suppliers and interactions could be mined into an event. Client mining would create events out of customers and interactions.
The appeal of a DTO use case is that process mining and execution management would run everything end-to-end. This DTO adoption would ultimately bring us closer to autonomous business.
Autonomous business operations would be a use case emerging in 5 to 10 years, said Kerremans. These autonomous business operations would discover patterns, interpret, analyze and define scenarios and then act.
An autonomous business operation would have more resilience and adjust on the fly based on goals. Kerremans said these resilient operations would combine operations modeling and analysis, monitoring and execution. Think programmable businesses.