LinkedIn’s secret to process mining success
Sheth said that two factors contributed significantly to LinkedIn's successful process mining implementation.
1. Getting executive buy-in
Sheth said executive support was crucial, and here he had a huge advantage. “So in this case, I was the executive. I was also the customer. I was also the one really wanting this for employees,” Sheth said.
2. Building a team of dedicated, motivated resources
During Sheth’s four years with LinkedIn, IT operations had been transforming from a reactive, ticket-focused organization, to a proactive team focused on getting ahead of problems. This meant there were already ITOps team members with the right mindset, a sense of curiosity to learn and find out how to improve their processes.
“I was fortunate in that over the course of the last four years, I’ve been able to build this group around me, who I see as the folks who actually think about the general employee within the context of IT operations in the business,” Sheth said.
Before implementing Celonis however, these individuals were already gathering information and trying to identify inefficiencies, although they were doing it in a “super manual way with no real intelligence” Sheth said. When they were given the Celonis platform, they could really dive deep into the questions they were already asking and figure out where the performance gaps were.
The success factors Sheth highlighted were among those identified by more than 150+ Celonis customers in a survey from Celonis and the Fraunhofer FIT Institute. The survey, released on the first day of World Tour 2022, examines the current state of process mining inside organizations and provides best practices and recommendations on how to drive scale through Centers of Excellence (CoE) for process mining.