Why do these situations occur? This is because order management processes can be highly manual, fragmented, and riddled with inefficiencies that lead to missed and late invoices. Billing blocks, incomplete order data, and complications from drop shipping and coordinating with suppliers all make it harder to spot these unbilled orders.
This process is highly reliant on order management teams - if the order management team does not invoice the customer, the unbilled revenue cannot move to accounts receivable to collect the cash owed to the business. However, most organizations aren’t aware of the magnitude of the problem, let alone equipped to take action to prevent and resolve it.
