Think back to the first time you drove a car. Remember the solid feel of the steering wheel in your hands and the power linked to the pedals under your feet?
There was an excitement that came not just from the independence it brought, but from the feeling of control. It was an opportunity to guide the course of your life at the speed you chose in the direction you wanted.
Although as individuals we can take pleasure in this kind of power, we sometimes forget that this same sense of awe and satisfaction can be found in other areas—like your business.
When you think about every step of everything you do each day, it’s a mind-boggling amount of activity. Now think about the number of activities and the steps in each of those activities needed to make your business run. Then scale that up. With multiple employees contributing to even a handful of processes, that’s a lot of detail to track!
It’s easy to see how that amount of data can shut down an organization’s ability to figure out how to even process it for meaningful insight, let alone what to do with any learnings gleaned from it. That’s the point at which many companies look for the quick-and-dirty solution to the most obvious challenge they’re facing, or they give up entirely and institute work-arounds.
The problem is, those temporary solutions create more challenges: inconsistency and confusion around proper procedures, inaccurate reporting on KPIs, and communication breakdowns that impact the speed, efficiency and cost of doing things just to get them done versus doing them the right way.
Revamping one or more processes can seem as difficult as sorting through all the data those processes generate. But it doesn’t have to be. With the appropriate use of technology, you can harness the power of all your big data and use it to clear any roadblocks to successful operations.
If you’re already familiar with process mining technology, you’re probably also familiar with the analogies used to describe it: turning on the lights, pulling aside the curtain, creating an x-ray image or MRI of your process. In the spirit of our analogy here, it’s fair to think of process mining as looking under the hood of the car to see how things are running.
But it’s so much more than that.
Yes, process mining gathers together your big data, puts it in order and provides you with a visual of how each step of each activity contributes to your process. It shows you how your process works now, and where things are going astray. It can even show you the specifics on why there are detours in your process.
The benefit is obvious. When you can see what’s happening you can develop an informed strategy for making improvements. Best of all, when you think of your colleagues as fellow travelers it helps to have the same view out the window. That gives you faster data-driven agreement on the best course to guide your business away from risk and back on to the road to success.
Perhaps your business is one of the lucky ones that hasn’t veered off course. You’ve navigated your way through the up-and-down business trends of the decades and have solid core operational processes that keep your employees productive and your customers happy.
Is it enough? It’s no secret that consumer expectations have elevated to unprecedented heights and they’re being driven by the promise that digital affords. If you had to go head-to-head against today’s business disruptors and deliver the kind of service people expect from Amazon, Google and others, could you act with the same speed and accuracy?
“Digital transformation” is to today’s businesses what “Y2K” was in the early 1990s. You know you need to address it, you know ignoring it could lead to disaster, but you think you still have plenty of time. Unfortunately, the pace at which change happens and the influence of stakeholders have both increased exponentially in the past 25 years.
A growing number of businesses are examining their options to digitize to remain agile in such a dynamic marketplace. Yet many see achieving digital transformation as their last stop rather than a major milepost on the journey to their new beginning.
The truth is that technology innovations don’t sit back and rest on their laurels. Within a decade digital transformation will be the norm and the next great pressure on organizations will only be met by those companies that continually embrace opportunities to operate better.
Ever since pioneering the use of process mining technology to help businesses improve their processes, increase efficiency, cut costs and still drive revenue, Celonis has continued to develop ways to make the transition from insight to action seamless and more automated.
The Intelligent Business Cloud is that next step: the evolution of an already revolutionary approach to changing the way businesses operate. Seeing and understanding which processes can be optimized is great. But sometimes looking at the “traffic jam” of things queued up to be improved may feel too much like the overwhelming data options you started with.
In our A-to-Z-before-you-count-to-three world, companies need a quick comprehensive solution. One that takes you from aggregating and analyzing your data to using machine learning for proactive AI-driven actions. One that brings people together not just for the end-to-end success of one process or three or ten, but for changing the overall approach to how your organization operates.
The Intelligent Business Cloud brings you the best of both worlds: cutting-edge technology that shows you what’s happening, why, and how you can make the most of what your organization has to offer, and the human factor—increased understanding, buy-in, and a breakdown of departmental and geographical silos so that everyone in your organization feels the capability and responsibility to raise your organization up to even higher heights…together.
It’s the raw underlying power of data-driven insight, refined. With Celonis you take the uncertainty out of action, making anything possible. And when anything is possible, everything is possible.
Hands on the wheel. It’s time to steer your company into its future.
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