Scaling the agentic enterprise with Celonis on Microsoft Agent 365

As organizations transition from AI experimentation to full-scale execution, the need for enterprise-grade governance and clear business impact has never been more critical. Today, Microsoft officially launched Microsoft Agent 365, the enterprise control plane designed to manage the entire lifecycle of AI agents and observe, secure, and govern every AI agent across an organization.

To help our customers scale agentic workflows with confidence, we are proud to announce that Celonis is a strategic launch partner for Agent 365. This collaboration brings world-class process intelligence to the Microsoft ecosystem, complementing Agent 365’s native capabilities to ensure that AI agents don't just perform tasks but deliver measurable business outcomes.

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The great disconnect: Moving beyond experimentation

The challenge for today’s CIO is no longer building an agent; it is operating hundreds—and soon thousands—of them with trust and safety. IDC projects that AI agent use will increase “by an order of magnitude over the next few years,” yet many organizations remain "process blind". They lack the deep operational context required for AI to be effective.

Without a shared understanding of how the business actually runs, AI initiatives often stall in "pilot purgatory". Even when agents are performing as they were designed, they often lack visibility into the larger value chain: systems remain fragmented, departments speak different languages, and teams operate in silos. This is "the great disconnect," and it is the primary hurdle to achieving a true return on AI (RoAI).

The integration: Operationalizing process intelligence

Our collaboration means that Agent 365 provides the management and security, while Celonis turns agent activity into decision insight and measurable business impact.

• Agent Mining for autonomous reasoning: By integrating this data, Celonis Agent Mining analyzes the autonomous reasoning and logic behind every agent decision. Unlike people, agents offer reasoning traces that explain why decisions were made—a critical factor for continuous learning and self-healing processes.
• Unified insights in the control plane: We are enriching Agent 365 with the power of Celonis Agent Mining. Agent 365 users can now access specialized insights to monitor agent business impact and ROI in real time.

“We have already seen incredible value using Celonis to monitor our digital operations. By enriching our existing Agent Mining capabilities with Microsoft Agent 365 reasoning traces, we will move from simply seeing what our agents do to understanding the 'why' behind every autonomous decision.” — Rafael Domene, Global CIO, Cosentino

Quantifying tangible business value

By combining Microsoft’s agentic infrastructure with Celonis Process Intelligence, we are solving the most complex challenges of the AI era.

• Holistic KPI improvements: Agent 365 monitors agent-specific success rates and security events. Celonis attributes specific KPI improvements—such as reduced cost-per-claim or accelerated cycle times—directly to individual agents.
• Eliminating "ghost loops": Our integration identifies and mitigates risks of agents from different ecosystems becoming trapped in unproductive, costly loops (e.g., one agent merging purchase orders to save costs, while another splits them for tax rules).Agent 365 users can now immediately trigger governance protocols to halt or modify the agents involved.
• The learning layer for lifecycle governance: Celonis acts as the "learning layer," that informs the Agent 365 lifecycle. By identifying which agentic paths lead to the best business outcomes, organizations can refine business rules and optimize human-in-the-loop interventions continuously.

A positive future for the agentic enterprise

The future of the enterprise is AI-driven and composable. It is a future where adding a new workflow is as simple as defining it, and the organization re-composes itself instantly to meet new market demands.

Together, Celonis and Microsoft Agent 365 create a closed-loop system: Celonis generates insights on optimal agent performance, and Agent 365 governs, enforces, and scales those learnings to ensure consistent, enterprise-wide impact. By freeing the process from the constraints of legacy systems, we empower people and AI to work the way they should: across applications, across value chains, and across the entire enterprise.

When processes work, Enterprise AI works.

The integration between Microsoft Agent 365 and Celonis is available in private preview starting today, May 1, 2026.

Learn how Celonis provides process intelligence to Microsoft Fabric customers to enable effective Enterprise AI acceleration at scale.