Business transformation doesnโt truly happen without the active participation of the people involved in the business. To be successful, you need a common understanding and appreciation of why your organization needs to transform, what exactly is involved in that transformation and, to put it bluntly, whatโs in it for the people who will be impacted.
That may seem like a tall order, but here are five ways to achieve what you need:
Educate. What problem are you trying to fix? Why? Is this the most important issue affecting your business? If you donโt have the data to answer these questions, do your due diligence and get it. Research and run the numbers before developing a strategy that may be based more on gut feeling and politics than whatโs best for your business.
Communicate. Once youโve educated your management team, present findings to your workforce and any other relevant stakeholders. Be simple, precise and consistent to avoid confusion or mistrust. If people donโt understand why youโre moving toward a goal, theyโre less likely to see their role in the process and want to contribute to something that may lead to their own discomfort or disruption.
Engage. When people feel their needs are being considered, they are more likely to invest in making transitions as quick and smooth as possible. Be sure to communicate expected work environment and organizational health improvements, not just business performance. Listen to your internal experts and establish a framework that still allows creativity, so people are excited about their role in shaping change. Employee wellbeing feeds customer satisfaction which ultimately drives your organizationโs success.
Drive. To ease potential unrest, be sure youโre prepared to address additional questions and concerns as they arise. Make sure your plan is not just well-communicated, but well-coordinated. When you have a clear and unwavering vision and are confident enough to provide regular progress updates, stakeholders have confidence you know what it takes to lead everyone where they need to be.
Support. Donโt think of your transformation initiative as โone and done.โ Change by its very nature is dynamic, so you should monitor improvements to ensure they are, in fact, meeting the needs of your business, employees and customers. Invest in the resources or training you need, take and celebrate small and large steps, and keep revisiting what youโve done for sustainability.
All these things require you to know whatโs happening, not just suppose. Only with proper insightโlike that gained through process mining technologyโare you able to dismantle silos, collaborate on goals and celebrate your organizationโs transformation into a thriving business of the future.
As Charles Darwin once wrote, โIt is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.โ
Are you ready to be the agent of change for your organization? For an unparalleled educational and networking experience, join us at our upcoming Celosphere eventโthe worldโs largest process mining technology and business transformation conference. Learn more here.
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