Gartner’s Magic Quadrant™ for Process Mining Tools report suggests that by 2025 as much as 80% of businesses will embed process mining capabilities in at least 10% of their business operations.
A process mining tool uses event log data from source systems (e.g., ERP, CRM, HCM, even desktops) to build a high definition picture of how an organization’s processes run. This event data provides an objective visualization of how processes operate in practice, not in theory. Process mining solutions enable an organization to:
- Map the process flow and identify and address inefficient processes
- Discover and capture hidden value opportunities
- Quantify the value of (and therefore prioritize) process improvement initiatives
- Target, deploy and monitor process automation such as robotic process automation (RPA)
- Measure the impact of process improvements
- Monitor ongoing process efficiency and establish an automated situational awareness that detects and addresses process anomalies
- Provide the valuable insights to feed and train AI solutions that move beyond traditional process mining
As Gartner’s report summarizes: “Process mining tools deliver visibility and insights to technology innovation leaders that enable smart decision making and strong performance on an organization’s critical priorities.”
So when will you use process mining, and how is it being used as part of business process management on a day-to-day basis? The answer is almost everywhere. Every business process has multiple constituent parts and organizations are using process mining to enhance almost every business function you can think of. Here are some of the most typical applications.