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Optimize IT Service Management Processes End to End in Real Time

By Julian T. Baumann

As one of the largest regional companies in the German EDEKA group, EDEKA Minden-Hannover keeps a watchful eye on the performance of their processes. The daily flood of tickets arriving at the IT Service Desk - from the failure of hardware to problems with the ERP software - can only be processed efficiently with timely and relevant insight into how this process is actually executed. With the introduction of Celonis technology, the corporate group can now analyze processes in real time. The advantage: Incidents can be solved quickly and critical deviations corrected before they become problems.

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