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Vodafone orders up process mining to make procurement more efficient

By Jonathan Munn

Vodafone provides a range of services including voice, messaging, data and fixed communications. It runs mobile operations in 26 countries, has partnership with mobile networks in 49 more and fixed broadband operations in 17 markets. As of September 2016 Vodafone had 470 million mobile and 14 million fixed broadband customers. To support these customers, Vodafone relies on an array of equipment and services from suppliers around the globe. The source-to-pay process, responsible for managing the procurement activities in Vodafone, now relies heavily on process mining technology to identify process gaps and deviations from the standard procedures.

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