VTB is Rethinking Banking in the 21st Century

By Christoph Grossbaier

Times have not been easy for Russian banks in the last years, during which customer expectations have changed and posed massive challenges to the core business of financial institutions. This is even more true for the second-largest Russian bank, VTB, which has its roots in the Soviet era and not only faces new market circumstances but also has to fight with historical legacies such as inefficient processes. The first step to move to a process-owned organization and become more customer-focused was the creation of the Process Excellence Center in 2014.

Download Case study
Did you like this article?

Maybe others you know will also find it helpful.

About the author
Christoph Grossbaier
Contributing Writer
Christoph is Senior Director of Demand Generation at Celonis.

Insights to inbox - Monthly newsletter

We've received your submission
Please fill in all the fields

By submitting this form, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Policy
Dear visitor, you're using an outdated browser. Parts of this website will not work correctly. For a better experience, update or change your browser.