Alike in any multinational company, ABB’s supply chain consists of a comprehensive network of external and intercompany processes. At ABB that’s managed by over multiple ERPs and many other business critical systems. With Celonis, ABB has been able to gain transparency and control over their end-to-end supply chain which spans over 100 countries and greater than 2000 reporting units. Learn from Heymen Jansen, Group VP Advanced Process Analytics at ABB Global Business Services, how the technology leader is working on leveraging a full Digital Twin of their organization in order to increase Customer Service through more effective and cost efficient operations, by moving from traditional reporting systems towards prescriptive analytics, so turning to using analytics of learning from the past, into day-to-day alerting mechanisms to trigger employees on potential issues and opportunities in their day-to-day jobs.
Heymen Jansen, Group VP Advanced Process Analytics, ABB Global Business Services