Celosphere Live 2020 Session

Lufthansa CityLine - Soaring Customer Satisfaction with On-Time Departures

The whole of an airlineโ€™s operations is characterized by complex and global processes. Lufthansa CityLine has set-up the PROMOTE (PROcess Mining for OperaTional Excellence) initiative based on a digital twin of their organization by Celonis, allowing them to make measured improvements to increase punctuality for customers and enhance internal efficiency. Philipp Grindemann, Head of Business Development and Project Management at Lufthansa CityLine, shares their PROMOTE journey from high-level organizational set-up, to agile workflows, ongoing transformation and sustainability initiatives.

  • Philipp Grindemann, Head of Business Development and Project Management, Lufthansa CityLine

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