A Letter to Our Customers: COVID-19 Customer Care Program

A Letter to Our Customers: COVID-19 Customer Care Program

von Martin Klenk, Bastian Nominacher, & Alexander Rinke
Mรคrz 21, 2020
Lesezeit: 2 Minuten

Dear Customers,

The spread of the Coronavirus is an unprecedented challenge for all of us. It greatly impacts all of our communities, families and businesses. Our heartfelt wishes for a swift recovery are with those infected by the virus and their loved ones. Our deep gratitude is with the countless healthcare professionals, factory workers, retail professionals and all others who keep the critical infrastructure of this world running.

Today, we announce the launch of our COVID-19 Customer Care Program to help you navigate this crisis in the best way we can. Helping you, in a quick glance, to see how COVID-19 has impacted your business processes, and decide and automate the best actions you can take according to this valuable information.

We developed three FREE Celonis apps that help with two of the most critical challenges companies face due to COVID-19, Cash Preservation and Supply Chain Exposure. You can find demo videos of these apps on our special COVID-19 Customer Care Program website.

For existing Celonis 4 and IBC customers, they are available to download on the Celonis Community and the Celonis Appstore. If youโ€™d like to address any other COVID-19 use cases, reach out to your customer success manager and we will deploy resources quickly and pragmatically.

We want to also make these apps available to all those who need it, even beyond our customer base. Therefore we will publish light versions to the public on our FREE Celonis Snap platform. These do not require a Celonis system or a connection to your data sources.

If you are a non-profit organization and would like to use Celonis for critical matters like ensuring supplies get to those in need, you can contact us at and we will support you with our full offering free of charge.

You can also reach out to at any time. If you have solutions and best practices youโ€™ve used that you can share with the community we encourage you to let us know and post here or email us at

Weโ€™d like to also share the steps we are taking to ensure business continuity and ongoing support. Please find a more detailed outline here. Whatever the circumstances, we are with you on the journey.

Martin Klenk, Bastian Nominacher & Alexander Rinke

Martin Klenk, Bastian Nominacher, & Alexander Rinke
Co-Founders of Celonis

Bastian Nominacher, Martin Klenk, & Alexander Rinke began Celonis in 2011. Since then, it has grown into an award-winning, global technology company valued at $2.5B.

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