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Snap + ServiceNow = Frictionless Service Management

Celonis Snap gives you 100% transparency into your ServiceNow Incident Management Process for free, and with no installation required. Use Snap to quickly reveal hidden process bottlenecks and inefficiencies, and make improvements over time.

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Enhance Your ServiceNow Experience

Areas where Celonis Snap delivers value:

100% Transparency

Intelligent algorithms help you to reconstruct, analyze, and understand your ServiceNow processes accurately, so you can focus on the most important areas of improvement.

Reduce Ticket Volume & Resolution Costs

Celonis Snap for ServiceNow enables you to identify and eliminate root causes of inefficiencies across your entire service desk operation to decrease costs & volumes.

Increase Ticket Resolution Efficiency

Our Process Mining solutions helps you solve tickets faster by optimizing assignment rules, reducing multi-hop tickets, and optimizing your automation potential.

How It Works

Areas where Celonis Snap delivers value:

Step 1: Sign Up

Step 2: Connect Data

Connect your ServiceNow instance to the Celonis Intelligent Business Cloud.

Step 3: Gather Insights

Gain valuable insights instantly with our pre-built Celonis for ServiceNow apps.

Become a Superfluid Enterprise

It only takes a few minutes to get started, and experience the power of Celonis Snap for ServiceNow.

Trusted by Global Leaders in Every Industry

Join the Process Mining revolution.

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