Deloitte Global Process Mining Survey

Deloitte gathered responses from companies of various sectors and sizes, offering critical insight into the trends, challenges and success factors of process mining. We interviewed over 120 respondents during the second and third quarter of 2024. The increase in the number of respondents from 104 in 2021 to 120 this year reflects the growing interest in the field. A significant share of our respondents holds senior or specialized roles—in particular in process management, operational excellence and IT-related leadership positions—which aligns with the high number of respondents working in operations and IT departments.