1. Setting up shared services

2. Stabilising shared services

3. Standardising and automating processes

4. Transforming shared services to GBS

In this day and age there is much more to Shared Services than simply cost saving, they need to add real value and become true “Centres of Excellence”. With thousands of transactions being processed and billions of different activities taking place there is a real benefit to ensuring that every process is done efficiently, compliantly and at the right cost. By taking an innovative look at their existing data through Process Mining, companies can really understand where there is room for process improvement, and deliver even more efficiency. Proservartner has over a decade of experience helping create strategy and operating models for Business Service Centres.

In this webinar experts from Proservartner will demonstrate how employing Process Mining can ensure that companies are able to provide best in breed service and add value to your clients and customers, at each stage of your shared services lifecycle. Duration: One hour including Q&A

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