Accenture ALIP Policy Servicing & Claims Control Tower
Industry-First Process Mining Solution in Life Insurance Policy Servicing & Claims
Accenture’s Control Towers for Life Insurance Organizations addressing Policy Servicing & Claims, tracks a Policy through its lifecycle from creation to management and to Claims payout or rejection. It shows optimizing all important business objectives in the process, ranging from improving customer satisfaction to identifying inefficiencies, recognizing automation opportunities and implementation of systematic alert triggers to take proactive and corrective actions.
This is where Accenture and Celonis Combine their Strengths:
Policy Servicing and Claims Control tower enables diagnostics and quick insights to identify cases and take corrective measures and actions.
Attention drive on premium defaults leading to reduced lapse ratios and improved customer experience.
Optimal Process and Execution gap views of key process Cycle Times like.
Policy changes, Loan processing, Cash surrender, Death claim and Maturity processing.
Identifying process inefficiencies, their root causes, and recommendations to digitization/ automation/ system enhancement initiatives.
Generating actionable insights leading to reduced cycle time and improved operational outcomes.
Prediction of key business indicators like volumes, cycle time, impact to improve resource utilization.
Improvement in overall operational capabilities leading to an enhanced customer service experience.
Features & Capabilities
The process explorer view gives the holistic digital twin visualization of the process and in overall sense it shows all the events and activities in the correct chronological order along with all relevant connections.
The Variant explorer provides an overview of the overall variations and deviations in the process and buckets them under variants, i.e. different routes taken to fulfill the same process. This is specific to Policy Management.
This Variant Explorer is specific to Claims here, also lower the number of Variants in the Variant Explorer it is better as it helps and shows that process is more streamlined and having lesser number of elements in the critical path, hence increasing the overall efficiency.
This comparative view allows for side by side analysis of multidimensions key KPI’s based on selected filtered parameters and process flows for two or more different entities to have better insights into what is working well and what needs to be improved.
Case Explorer gives the digital footprint of each case so it is easy to track down even minutest detail.
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