Accenture's Ariba Invoice Exception Management app provides clear visibility of issues preventing invoice approvals & payments, enabling prioritization of activities and quicker resolutions & allowing a greater chance to approve and pay invoices on time.
This is where Accenture and Celonis Combine their Strengths:
Grouping of exception types based on additional logic applied to original ARIBA data sources.
customized actions based on invoice exception categories.
Automated work allocation, refreshed in near real-time.
Built-in prioritization of activities, based on pre-defined criteria.
Reduced need for manual offline trackers & mail merge activities.
Pre-populated & standardized templates (via TEAMS and email), ensuring consistency across all locations, and reducing effort.
The workbench is the agents view which provides a list of all the invoices that require an action. Invoices are grouped by exception type categories, with each exception type providing a different list of recommended actions when the invoice number is selected (a separate task panel will open up with further details).
The actioned dashboard shows important trends with respect to actions taken by week/month etc and a drilldown view with respect to Supplier, company code, Market unit, Country,Priority, status, assignee, market etc. Charts show frequency of exception types and actions taken in the workbench (covers all invoices, open and closed).
Details tab provides a comprehensive view at the invoice level, including the last action that was taken in the workbench (assignee, date & action taken)
Similar to actioned (all) tab, but focusing on the root cause and cycle time of the actions taken (note: only for completed/closed invoices)
Similar to details (all) tabl but with details of completed / closed invoices only
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