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Partner Execution App

Firstsource - Claims Operation Quality central

Claims operations - QA Inventory

Firstsource Claims Operation Quality central app Supervisor/Quality Manger Dashboard to Proactively Address claims that with propensity to get adjudicated incorrectly, resulting in Adjustments, Appeals based on past claims in the process.High Risk claims to be Audited.

This is where FIrstsource and Celonis Combine their Strengths:

  • Reduction in Interest payment and Penalty.

  • Ontime Accurate payment.

  • Improvement in Provider and Member Satisfaction.

Features & Capabilities

QA Dashboard with key Metrics applicable for performing Audit function. Total claims /Inventory, Total Claim $ Amount Prioritizations: High Risk , Medium Risk Productivity Target, Claim sub type , Input method , Provider Specialty

Firstsource Solutions OQC 04 firstsource application claims operation quality central 03

Profile view of claim with Claim specific details
(1) Claim Age
(2) Claim type
(3) priority
(4) procedure code
(5) Diagnosis Code to review the Claim level data

Firstsource Solutions OQC 04 firstsource application claims operation quality central 04
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Firstsource Solutions OQC 04 firstsource application claims operation quality central 03
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Firstsource Solutions OQC 04 firstsource application claims operation quality central 04

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