EMS Partner Solution Header
Partner Execution Instrument

Clientfocus Multi Event Log for Incident & Problem Management

Overcome boundaries with a holistic view of combined ITSM processes

The Clientfocus Multi Event Log for Incident and Problem Management provides you with full transparency into the connections of your incident and problem management processes, immediately identifies friction points, and supports you to improve your processes.

With Celonis and the Clientfocus – Multi Event Log for Incident and Problem Management, it is incredibly easy to quickly have up-to-date information at a glance:

  • Immediately identify correlations & friction points between the processes to increase efficiency

  • Gain valuable insights to optimize both incident & problem management

  • Explore multiple assignments to operate more sustainably

  • Detect when agreed time windows are exceeded

  • Direct links to the associated ServiceNow tickets

Features & Capabilities

Full transparency of your processes through immediate identification of the connections between incidents and problems. Capture the flow of the incident process, the problem process, and where the two processes meet.

Clientfocus_MultiEventlog

Immediately identify which incidents are related to problems and adjust the respective priority to bundle the work and increase efficiency. Capture if there are any new incidents for problems that have already been closed and if so, which ones?

Clienfocus_Dependencies

Detect when agreed time windows are exceeded and optimize your prioritization. All settings for priorities and thresholds can be adjusted to your requirements.

Clientfocus_ResolutionTime

Optimize your process throughput time by avoiding incorrect or multiple assignments of tickets. With this analysis, such situations are revealed immediately and direct links to the associated ServiceNow tickets allow you to take the corresponding action.

Clientfocus_Group&Cirlce Assignment

Drill down on the average ticket duration per assignment group. The graphical representation enables intuitive identification for resource planning.

Clientfocus_IncidentAssign

Detailed lists with comprehensive information and various filter options for in-depth incident and problem ticket investigation. Links to the associated ServiceNow tickets allow you to take the corresponding action.

Clientfocus_DetailedList

In the end, every process is different. You have the option to make all the modifications so that the analysis fits your requirements.

Clientfocus_Configure
Close
Clientfocus_MultiEventlog
Close
Clienfocus_Dependencies
Close
Clientfocus_ResolutionTime
Close
Clientfocus_Group&Cirlce Assignment
Close
Clientfocus_IncidentAssign
Close
Clientfocus_DetailedList
Close
Clientfocus_Configure

Contact the Partner

Fill out the form and an Expert from the Partner will contact you to help you get started with this Execution App. Please note that your data will therefore be forwarded to the Partner mentioned on this website.

Your request has been forwarded to our partner

Please fill in all the fields

Dear visitor, you're using an outdated browser. Parts of this website will not work correctly. For a better experience, update or change your browser.