The Clientfocus Problem Management Cockpit provides you with a comprehensive and holistic view of the problem management process. Immediately identify correlations and adjust the respective priority to bundle the work and increase efficiency in your IT department.
With Celonis and the Clientfocus – Problem Management Cockpit, it is incredibly easy to quickly have up-to-date information at a glance:
Immediately identify correlations & friction points between the processes to increase efficiency
Investigate problems with a higher priority to keep the processing time as short as possible
Detect multiple assignments or circle assignments to operate more sustainably
Prioritize problem tickets
Direct links to the associated ServiceNow tickets
Have your most important KPIs directly at a glance, enabling you to take the corresponding action immediately. To each of these KPIs, there is also a more in-depth analysis with further information. All settings for priorities and thresholds can be adjusted to your requirements.
Prioritize high priority problems and keep the ticket processing time as short as possible. Detect when agreed time windows are exceeded. All settings for priorities and thresholds can be adjusted to your requirements.
Detailed information that provides a complete picture to spot discrepancies immediately, and various filter options for in-depth ticket investigation. Links to the associated ServiceNow tickets allow you to take the corresponding action.
Optimize your process throughput time by avoiding incorrect or multiple assignments of tickets. With this analysis, such situations are revealed immediately and direct links to the associated ServiceNow tickets allow you to take the corresponding action.
In the end, every process is different. You have the option to make all the modifications so that the analysis fits your requirements.
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