Claim reassignments are necessary but, in some cases, are avoidable. Cognitio’s Intelligent Auto Claims Assignment solution uses a proprietary Machine Learning algorithm to identify the right set of claims adjustors for each new claim as it is reported. This leads to less reassignments, shorter claim duration, and lower average claim cost.
This is where Cognitio and Celonis Combine their Strengths:
Identify best fit adjustor for each incoming claim and facilitate optimal claims allocation using proprietary Machine Learning algorithms
Highlight in-process claims that need reassignment for faster closure
Enable process managers to drive action using the app by assigning new claims and reassigning in-flight claims, initiate communications with claims adjustors and customers
Track progress in real time through process dashboards, for process owners & operational
Ready to use dashboard that quantifies impact of Reassignment on KPIs like Average Claim Duration, Average Indemnity and Average Effort per Case. Ability to drill deeper into the impact of reassignment by key claim characteristics
AI and ML driven claims assignment / reassignment engine that leverages past performance data and takes in to account claims characteristics, adjustor workload and adjustor skills
The assignment console helps the process owner to drive actions like Assign / Reassign claims based on recommendations provided by the Intelligent Claims Assignment Engine
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