Commercial Lending Process Intelligence (Origination) solution by Infosys Consulting leverages data from Bank’s Loan Origination System and helps the bank discover commercial lending origination process, monitor KPIs and SLAs, automatically highlight process deviations/gaps in the process to the various personas (Process Owner, Relationship Manager, Credit Analyst, Credit Decisioner etc.).
This is where Infosys and Celonis Combine their Strengths:
Help Commercial Lending User Personas to discover AS-IS Process.
Provide Real-time insights into process deviations impacting in-flight commercial loan applications.
Automatically trigger actions and empower user personas to close process deviations. Optimize Processing Time per Persona.
Benchmark KPIs across different dimensions ( Regions, Industry, Loan products).
Monitor productivity of Staffs ( Relationship Manager, Credit Analyst, Credit Decisioner) and identify areas of improvement.
This dashboard is a visual representation of key metrics and data points that are critical for managing a commercial lending portfolio. It provides an at-a-glance view of various aspects of the business such as loan volume, value, cycle time, approval rate across regions, industries, products and loan status. It also provides region wise distribution of staffs/resources and application volume and allows to analyze different process variants. Overall, this dashboard provides process owner with a comprehensive view of their lending business, allowing them to make data driven decisions.
This view offers a comprehensive perspective of the various stages involved in the Commercial Lending Origination process, as well as the relevant KPIs associated it. Additionally, it presents identified process deviations for inflight applications across different processing stages to the the Process Owner.
This view provides Relationship Manager with information on relevant KPIs along with distribution of their portfolio across industries, loan products and different loan status. It provides list of all inflight loan applications along with their details ; automated recommendations for applications with process gaps to expedite application processing. Similar views are available for all the relevant personas.
This drill-down view provides detailed analysis of the specific process deviation, KPIs, distribution of applications across different categories and dimensions . This view empowers Process Owner to provide targeted guidance to their team based on specific process deviation. Similar views are available for other process deviations.
This is a drilled down view of the automated recommended action provided to user persona to expedite the loan processing . User Persona can take actions on the required cases for the specific process deviation with a single click .Similar views are available for other process deviations.
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