TechMahindra - Comviva T2R Connector

Comviva T2R Connector provides a pre-built Incident/Service Request Management module connector to the Comviva source systems; ready-to-use analysis and an exhaustive library of typical & unique use cases. While the pre-built connector will considerably downsize the integration time to the source system to extract data, The plug & play analysis provides advanced ability to triangulate & fix the key pain areas of Incident Management & Service desk journeys like Multi-hops; rework, and long ticket Resting times with poor customer experience.

This is where TechMahindra and Celonis Combine their Strengths:

• Present opportunities with potential impact & Business Case based on Root Cause Analysis to enable resolver groups teams to plan & mitigate to improve the KPIs.