Comviva T2R Connector provides a pre-built Incident/Service Request Management module connector to the Comviva source systems; ready-to-use analysis and an exhaustive library of typical & unique use cases. While the pre-built connector will considerably downsize the integration time to the source system to extract data, The plug & play analysis provides advanced ability to triangulate & fix the key pain areas of Incident Management & Service desk journeys like Multi-hops; rework, and long ticket Resting times with poor customer experience.
This is where TechMahindra and Celonis Combine their Strengths:
Present opportunities with potential impact & Business Case based on Root Cause Analysis to enable resolver groups teams to plan & mitigate to improve the KPIs.<!— htmlmin:ignore —>
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