IBM Credit Card Onboarding application will help retail banks streamline their credit card onboarding process, improve customer service, and grow the business while reducing bank risk. It uses a proprietary IBM Process Excellence framework to:
-Provide a Management Dashboard that allows Operational and Business Managers to quickly see performance scores across Efficiency, Experience, and Compliance and determine where improvements may be needed.
-Identify process variations and enable detailed root cause analysis of KPIs across branches, geos, and cards.
-Inform where rework in the process like send backs, multiple reviews, and checks can be eliminated. Framework KPIs include: Turn Around Time, Send backs/Rework, Automation across levels, Repetitive Customer Connect, Bypass mandatory activities
This is where IBM and Celonis Combine their Strengths:
Improved customer satisfaction
Lower cost of operations
A proprietary IBM Process Excellence framework to categorize KPIs is the foundation for the Management Dashboard. It provides Operational and Business Managers the ability to:
The Efficiency view helps Managers and teams:
The Compliance view helps Managers and teams:
The Experience view helps Managers and Customer Service teams:
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