Atlas Cloud's Customer Service solution refers to a set of activities and practices that businesses and organizations implement to meet the needs and expectations of their customers. Customer service focuses on providing a positive and satisfactory experience to customers before, during, and after the purchase of products or services.
This is where Atlas Cloud and Celonis Combine their Strengths:
Effective customer service leads to higher customer satisfaction, fostering loyalty and repeat business.
Satisfied customers are more likely to stay with your brand, reducing churn.
Happy customers are more likely to make additional purchases and increase your bottom line.
Efficient service resolves customer issues promptly, reducing escalations and complaints.
Reducing customer churn and handling issues efficiently can lead to cost savings.
This image shows the case count by company type and source, along with a histogram of create date and close date.
In this image, open and closed cases are shown, along with a chart on case priority and their current status, as well as the time it takes to resolve them.
In this dashboard, you can see task automation over time, and identify which activities are delayed the most due to automations.
In this dashboard, you can check activities in a histogram, see which user has completed the most activities, and view their CRM login data, including login frequency, time since last login, and recent activity.
In this image, you can see the events in each case and review cycle time due to these events.
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