Apolix's Dutch Municipality Charges in Key2Belastingen App achieves a new level of process transparency with an extremely high level of detail. It allows municipalities to deep-dive into specific cases (heffingsregels) to exactly pinpoint what happened during the sending process. The app also enables municipalities to manage and control their (potential) risks in a new way. Through the live data connection, it is no longer required to run complex SQL queries that return a list of potential risks. Through Celonis, it is possible to continuously monitor all the risky actions in Key2Belastingen (like adding stopcodes to charges).
This is where Apolix and Celonis Combine their Strengths:
Gain full process transparency with an extremely high level of detail.
Deep-dive into what causes delays & manual work in the process.
Manage and control potential risks.
A general overview of the three pillars from the value tree, including relevant KPIs.
This dashboard provides an in-depth analysis of the sending process. How many charges were sent out in time, and what were the reasons for not meeting the deadlines?.
Stopcodes are a massive risk. This overview provides insight into these stopcodes which allows municipalities to manage their risks better.
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