Accenture Guidewire Claims Management Control Tower

The process explorer view gives the holistic digital twin visualization of the process. Overall, it shows all the events and activities in the correct chronological order along with the connections.

The Variant Explorer provides an overview of the overall variations in the process and buckets them under variants lower the number of Variants in the Variant Explorer is better as it helps and shows that the process is more streamlined and has a lesser number of elements in the critical path, hence increasing the overall efficiency.

This comparative view allows for side-by-side analysis of multidimensions key KPIs based on selected filtered parameters and process flows for two or more different entities to have better insights into what is working well and what needs to be improved.

The Executive view provides the C-suite executive’s (CXO’s) one-stop-shop solution to view critical metrics and trends and help them to take data-driven strategic decisions by comparing their organization’s performance against key Industry benchmarks and identifying the improvement opportunities.

The Executive view provides the C-suite executive’s (CXO’s) one-stop-shop solution to view critical metrics and trends and help them to take data-driven strategic decisions by comparing their organization’s performance against key Industry benchmarks and identifying the improvement opportunities.

The Steering view is built for Operations managers who can not only view KPIs but trigger action flows to provide real-time corrective measures for the process. This view is built on a powerful Execution Management System engine which interacts with the data and the user in real-time.

Accenture’s Guidewire Claim Center dashboard helps the operations manager to get necessary details with the click of a button. He can then initiate corrective measures, by sending emails to the respective stakeholders to improve the process and meet the SLAs right from the bash board itself.

Using the Adjusters Workbench the Claims Adjusters are empowered to have a single source of all Open / Key action items that they need to prioritize and take appropriate remedial steps to align their actions with the organizations’ / departmental priorities.

In this use case, prediction on the Volume of claims happens within a defined period of time. The comparison between last year’s volume and the predicted volume for a particular time frame gets displayed thereafter.

This use case is an identification of probable time to process the claim after FNOL to till the Settlement of a claim using FNOL data. It has been enabled to achieve Claim SLAs.

This use case predicts and recommends the next events sequence at each event level in a claim process based on the history of sequences. It helps Operations to analyze and reduce the number of process deviations. This solution is based on the Accenture Patented solution.

The dashboards aid the operational manager to address the claims that are different with respect to Segmentation between the Client ERP system and AI prediction. It predicts the Severity, Complexity, and Assignment for all the claims.

This model of Litigation Likelihood predicts how much chance of a claim may go for litigation based on the history of information.