The IT Service Management - Jira Cloud solution analyzes your throughput times, resolution times, and working times using relevant attributes such as projects, priorities and SLAs. It improves the Incident Management processes to minimize the impact on business operation
This where Inetum and Celonis Combine their Strengths:
Improve the resolution time
Control SLA timings and analyze users that breach the SLA
Detect and fix inefficiencies in your process
Help to make better workforce decisions
Minimize the working time response
Ready-to-use analysis for the evaluation of the working performance
Identify the main reasons for late issue deliveries and take appropriate measures to prevent downtimes
Minimize costs associated with productivity by optimizing the issue delivery time
Visualize the key KPIs and trend that allow the users to monitor against their overall business objective
Capture the amount and the volume of issues with SLA status and response. This Analysis will allow users to conduct reporting on their issues status and use these analytical capabilities e.g. for improving time response detecting top 5 users that breach the SLA.
Capture the amount and the volume of issues with delay status, response and working times. This Analysis will allow users to conduct reporting on their issues status and use these analytical capabilities e.g. for improving working capacity detecting top 5 users that theirs issues are going to be delayed.
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