The IT Service Management - Jira Cloud solution analyzes your throughput times, resolution times, and working times using relevant attributes such as projects, priorities and SLAs. It improves the Incident Management processes to minimize the impact on business operation
This where Inetum and Celonis Combine their Strengths:
Improve the resolution time
Control SLA timings and analyze users that breach the SLA
Detect and fix inefficiencies in your process
Help to make better workforce decisions
Minimize the working time response
Ready-to-use analysis for the evaluation of the working performance
Identify the main reasons for late issue deliveries and take appropriate measures to prevent downtimes
Minimize costs associated with productivity by optimizing the issue delivery time
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