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Partner Execution Instrument

Inetum IT Service Management - Jira Cloud

Track your system and Business project with Jira Cloud

The IT Service Management - Jira Cloud solution analyzes your throughput times, resolution times, and working times using relevant attributes such as projects, priorities and SLAs. It improves the Incident Management processes to minimize the impact on business operation

This where Inetum and Celonis Combine their Strengths:

  • Improve the resolution time

  • Control SLA timings and analyze users that breach the SLA

  • Detect and fix inefficiencies in your process

  • Help to make better workforce decisions

  • Minimize the working time response

  • Ready-to-use analysis for the evaluation of the working performance

  • Identify the main reasons for late issue deliveries and take appropriate measures to prevent downtimes

  • Minimize costs associated with productivity by optimizing the issue delivery time

Features & Capabilities

Visualize the key KPIs and trend that allow the users to monitor against their overall business objective

Ineturm_Executive Dashboard

Capture the amount and the volume of issues with SLA status and response. This Analysis will allow users to conduct reporting on their issues status and use these analytical capabilities e.g. for improving time response detecting top 5 users that breach the SLA.

Inetum_First Time Response Dashboard

Capture the amount and the volume of issues with delay status, response and working times. This Analysis will allow users to conduct reporting on their issues status and use these analytical capabilities e.g. for improving working capacity detecting top 5 users that theirs issues are going to be delayed.

Inetum_Working Time Response
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Ineturm_Executive Dashboard
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Inetum_First Time Response Dashboard
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Inetum_Working Time Response

Contact the Partner

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