The complex and rapidly changing requirements and specifications of the Federal Network Agency lead to constant challenges in the meter-to-cash process, which ultimately result in process disruptions. This M2C Clarification Case Analysis app enables users to identify the causes of process faults per installation. It provides complete visibility into all activities and failures performed. Once clustered into categories, the clarification cases are assigned to the responsible teams and the improvements are monitored over time
This is where Processand and Celonis Combine their Strengths:
Obtain an overview of the current status of clarification companies within your company.
Identify and address the root cause of the process disruption to reduce the number of clarification cases.
Monitor the success of resolution initiatives to reduce your clearing cases.
Track the progress of clarification cases to respond quickly to irregularities.
Assign the clarification case to the appropriate department or team so that the issue can be resolved quickly.
Executive Dashboard displaying the current distribution of clearing cases based on root cause and clarification category.
This profile view provides detailed information on the ongoing clearing cases per installation, split into the corresponding billing periods. Further information on contracts, reading documents and more can be found in the various tabs
The clearing case profile view provides information about the individual clearing case and its associated contracts, meter reading and billing documents, as well as its historical development and related process activities.
This analysis shows the historical development of the case by case category and root cause. Positive or negative variances are clearly visible.
Automatic alerts are sent by Email to the relevant stakeholders with the latest clearing cases and their development.
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