Accenture - Meter to Cash Sustainable Business Execution
Meter-to-Cash: Sustainable Business Execution
The Meter-to-Cash: Sustainable Business Execution App on Celonis helps clients by extracting data from their SAP systems to identify process execution gaps, minimize productivity slowdowns and eliminate inefficiencies as well as focus on tracking/reducing carbon footprint thereby making the process efficient as well as sustainable. The process mining analysis of Meter-to-Cash forms the basis for optimization and automation, which leads to improved customer satisfaction, optimized working capital, decreased process costs as well as drives sustainability.
This is where Accenture and Celonis Combine their Strengths:
Improve overall transparency to the Meter-to-Cash.
Create an interactive visualization of all process variations and drill-down capability into all non-conforming process occurrences.
Determine process inefficiencies occurring due to disparate source systems.
Identify the root causes for invoicing errors and low Net Promoter Score (NPS).
Drive proactive actions to identify and address bottlenecks in the process.
Features & Capabilities
This view is for executives to track the key KPIs:
- Throughput Time: Identify the total time required from capturing the meter reading to generating the invoices. Determine what are the root causes of invoice generation delay and billing errors.
- Net Promoter Score (NPS): Capture the average NPS and the root causes for the low NPS. It also identifies the case categories of the customer queries received to take appropriate action for increasing customer satisfaction.
- CO2 Emissions: It provides the real-time analysis of the total carbon emissions and the share of carbon emissions from paper waste and transport fuel used by meter reading vehicles. It also calculates the total water consumed for producing the paper for paper invoices.
This view drills down into the root causes of increased throughput time. It determines the root causes for billing errors along with the regional analysis of throughput time and billing accuracy.
This view drills down into the root causes of low NPS. It showcases the reasons of customer queries received based on case categories.
This view drills down into the root causes of the carbon emissions reported by the company. It also showcases the first time right billing and water consumed for generating the paper invoices.
Contact the Partner
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