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Partner Execution Instrument

MHP Complaint Management Process Cockpit

Empower Claims Handling

This Quality Management App helps companies to improve the overview of process conformity in daily business to enable an overall possibility for process conformance.

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Empower Claim Handling with MHP and Data Science

The App supports companies to analyze the used methods for the problem-solving process enabled by one source of information in MHP SAP Add-On Complaint Management.

This is where Celonis and MHP Combine their Strengths

  • Optimize claim handling with regards to processing time

  • Work as standardized as possible to be conform to audits and speed up process

  • Track of essential QM KPIs incl. influences of process deviation to the KPIs

  • Focus on Cost reduction

  • Deep Dive into cost drivers

  • Balance Workload of employees by analyzing process flow and tasks

  • Get transparency

  • Link KPIโ€™s with process flow

Focusing as well on the โ€œMagical Deltaโ€

  • Costs

  • Workload

  • Issues

  • Quality

Features & Capabilities

The Landing Pages give you an overall overview of the most important QM KPIs in the Complaint Management Process.

MHP - Landing Page

The Selection View gives the analyst the possibility to have a rough overview of the current situation in the claim handling and offers him the chance to select on specific situations. You can directly access to the most important filters to easily focus on process improvement (e.g. Top 6 involved materials, suppliers) and select possible drivers.

MHP- Quick selection

The Costs View allows the analyst to dig deeper into the claim process itself and gives him the overview with his specific selections. This provides the opportunity to focus on possible drivers that cause higher costs and consequently eliminate them. For this purpose, make a deep dive into tables over several attributes (e.g. notifications, materials and groups, supplier, priority, code groups) and analyze how different variants for the same process type may cause issues.

MHP - Costs

Check how different process flows cause high workload and differentiate the type of tasks and their historical trends.

MHP - Workload

Display of the historical trend of notifications clustered to the Top 12 Notifications and Top 10 customers involved to focus on high potential.

MHP - Issues

Display what parts from what top 10 suppliers cause issues. Identify which materials are involved and how they influence the process to link between notifications and materials to recognize weak spots.

MHP - Quality

Drill down the most important attributes influencing the process flow to flexible measure cycle times and KPIโ€™s by choosing process steps. Recognize influence of materials, customers, special code groups on the cycle time.

MHP - Cycle Time

Analyze the degree of automation of the process steps and its influence on the costs.

MHP - Automation

Display the most important KPIโ€™s on business case level and case facts in one table with the option the export it to Excel.

MHP - Details Deep Dive

Identify the impact of customer engagement on process KPIs.

MHP - Influencer Customer

Compare your process variants and see how compliant they are.

MHP - Process Compliance
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MHP - Landing Page
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MHP- Quick selection
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MHP - Costs
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MHP - Workload
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MHP - Issues
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MHP - Quality
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MHP - Cycle Time
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MHP - Automation
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MHP - Details Deep Dive
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MHP - Influencer Customer
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MHP - Process Compliance

Contact the Partner

Fill out the form and an Expert from the Partner will contact you to help you get started with this Execution App. Please note that your data will therefore be forwarded to the Partner mentioned on this website.