The App supports companies to analyze the used methods for the problem-solving process enabled by one source of information in MHP SAP Add-On Complaint Management.
This is where Celonis and MHP Combine their Strengths
Optimize claim handling with regards to processing time
Work as standardized as possible to be conform to audits and speed up process
Track of essential QM KPIs incl. influences of process deviation to the KPIs
Focus on Cost reduction
Deep Dive into cost drivers
Balance Workload of employees by analyzing process flow and tasks
Get transparency
Link KPI’s with process flow
Focusing as well on the “Magical Delta”
Costs
Workload
Issues
Quality
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