Mortgage Process Intelligence (Origination) solution by Infosys Consulting leverages data from Banks Loan Origination System and helps the bank to discover mortgage origination process, monitor KPIs and SLAs, automatically highlight process inefficiencies to the process various personas (Process Owner, Loan Advisor, Processor, Underwriter). It also enables them to act in real-time to close the process gaps, helping banks reduce time to fund and improve customer satisfaction. This also allows Banks to benchmark process KPIs across various fulfillment centers. Ultimately, helping Banks to achieve sustained process excellence in the Mortgage Origination Process.
This is where Infosys and Celonis Combine their Strengths:
Help Mortgage Process Personas to discover AS-IS processes.
Provide Real-time insights into gaps impacting in-flight mortgage applications.
Automatically trigger actions to close process gaps.
Empower Process Personas to act and close process gaps.
Optimize Processing Time per Persona & Improve productivity of Underwriters.
Improve productivity of Underwriters.
This dashboard enables Mortgage Process Owners to measure strategic Process KPIs and identify execution gaps impacting the process.
This view provides an overall picture of Mortgage Applications in different stages along with the relevant KPIs for the Mortgage Process. It also provides the Product Owner / Process Owner with identified execution gaps pertaining to different processing stages.
This view provides Underwriters with automated recommendations to fast track processing.
This drill-down view provides relevant details about specific execution gap, like KPIs, unavailable data, etc. Similar views are available for all the process gaps. These views empower Supervisors to provide gap-specific guidance to the team.
This view enables the relevant persona to automate the action required to close the gap through a single click. Similar views are available for all the cases having execution gaps.
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