Deloitte's Operations Control Tower app provides automated possibilities to react to present inefficiencies and delivers insights to optimize resource planning for the future. The solution analyses and compares team utilization based on current cases being processed to identify under and over-utilization. The OCT can redistribute workload depending on its complexity and other characteristics to the most suitable team with available capacities.
This is where Deloitte and Celonis combine their Strengths:
Improved processing times and service levels, Costs, and spend reduction.
Increased planning certainty.
Provides insights into FTE Utilization and Performance for each SSC.
Enables target/priority-based redistribution of workload.
Optimization of FTE Utilization.
Identification of best-in-class SSCs and teams.
Shared Services Centers (SSCs) are contending with multifaceted challenges in today's business landscape. These challenges include the necessity to reduce costs amidst fluctuating global economic dynamics and the strategic shift toward more cost-efficient work locations. Additionally, SSCs face the persistent impact of constrained labor markets and rising expenses on their operational strategies.
The latest Deloitte survey focusing on Global Business Services (GBS) provides insights into the tactical methodologies embraced by SSCs to directly address these challenges.
The Operational Control Tower App offers an innovative solution by providing real-time visibility and data-driven insights, empowering Shared Services Centers to streamline decision-making, enhance cost-efficiency, and optimize operational strategies in the dynamic business landscape.
Overview of key figures on quality, performance, and FTE utilization in Shared Service Centers
Analysis of the current FTE Utilization, Backlog, Cash Discount, and Days Sales Outstanding.
Functionality to redistribute invoices between teams based on selectable criteria.
Comparison of the process and KPIs between SSCs and teams.
Prioritization of invoices based on target and relevant dimensions.
In-depth analysis of invoices based on complexity, product category, and document type.
Analysis of process activities, variants, and bottlenecks.
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