The PEX Value Triangle for IT Service Management application uses a proprietary IBM Process Excellence framework to shift operational monitoring and performance from post facto manual analysis of KPIs to automated real-time analysis and action flows. IT Service Managers are able to proactively address issues, execute actions, and deliver IT efficiency, compliance, and experience optimization using intelligent workflows. At their fingertips are Data-driven KPI Metrics and Dashboards, Automated alerts and notifications, Intelligent Automation and Action Flows, and What-if Analysis.
This is where IBM and Celonis Combine their Strengths:
Monitor and manage classified KPIs to desired performance levels across Experience, Efficiency, and Compliance all from a single platform.
Digitally transform under-performing Incidents and Assignment groups.
Quickly build intelligent workflows using insights from the fast and most effective paths to improve business KPIs.
Fill out the form and an Expert from the Partner will contact you to help you get started with this Execution App. Please note that your data will therefore be forwarded to the Partner mentioned on this website.