Genpact Price mismatch & Buyer Experience

Workflow data enhanced with Celonis Intelligence to drive better and easier decision making with an overall view on Purchase Order and Price evolution. The additional information provided, facilitates the Celonis Action Engine to adjust Purchase Order in ERP which can be activated directly on the Workflow portal by the Buyer via the “Adjust PO” button.

Review historical information of the last 6 months about the specific material’s price evolution and about the adjustments performed on Purchase Orders, which indicates a slow, but study increase/decrease of actual prices compared to negotiated Purchase Order prices, which may indicate vendor adjusting to inflation/deflation.Purchase Order & Invoice history shows there are more deliveries expected for this material that may encounter similar PO/Price mismatches, act as a forecast with the aim of solving potential Price mismatch issues prior invoice receipt in order to drive better auto-matching and auto-posting.

Leveraging the price comparison/benchmarking, Buyer is empowered to verify material and vendor behavior i.e same vendor, but in a different business unit within the group, gives better price for same material- other vendor, with a similar material that could act as a substitute, has higher average price, and follows same price increase trendData suggests to continue with same vendor but drive better negotiation and have an improved/uniform price across business units.

The Operational Landscape gives the opportunity for the Operations Team to have a clear visibility over the number of “Price mismatch” exception triggered together with a visibility on the efficiency via the avg. resolution cycle time compared to the overall exception resolution’s avg. cycle time. The Auto-matching rate drives directly or indirectly the auto-posting rate which is one of the key factors of the Automation rate of a process.

Process flow visualization with the usage of Process Explorer showcasing the lifecycle from the creation of Purchase Order till the posting of the Invoice. This is the actual Xray of the process which indicates the most common path and the nuances which may occur during the process. These can lead to observe Rework activities and inefficiencies within the process flow.