IBM PEX for Journal Internal Transfer application uses a proprietary IBM Process Excellence Framework to help redesign and enable a faster, more compliant, user-friendly experience. Finance business teams can identify process variations and impact on KPIs for Efficiency, Experience, and Compliance across various attributes. The app does this by benchmarking and monitoring performance improvements across the Journal's Internal Transfer process. These insights help to identify high-impact areas for automation and process optimization.
This is where IBM and Celonis combine their Strengths:
Improved Customer Satisfaction.
Reduced Cycle Time.
Reduced Rework Rate.
Reduced Rejection Rate.
Improved Audit Compliance Rate.
The foundation for the Executive Management dashboard is a proprietary IBM Process Excellence framework that categorizes KPIs by Efficiency, Experience and Compliance. It provides Executives and Management with an easy to read, quick view of KPI achievement.
The Overview analysis provides a summary of KPIs across the three dimensions of the Process Excellence Value Triangle (Efficiency, Compliance, Experience).
The Process Details analysis covers the process related detailed info with Activity distribution, Avg Cycle time, and Cycle Time between Activities graphs.
The rework Analysis provides in-depth knowledge about the overall rework and rework on cases and how many times a particular activity occurred.
The Validation analysis identifies the different causes, corresponding contributors of the cases. The Validation Team gets alerts when the cause is remediation.
This Action Flow alerts teams where Validation cause is Remediation. It enables Validation Teams to quickly check the cause and take necessary action in order to improve Validation Cycle time.
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