IBM - Process Excellence (PEX) for Task Mining
Complete the Process Mining digital footprint in any process with IBM Task Mining
IBM Task Mining application uses a Case object like the process mining object to easily map and join with the process mining flow. The framework comes with predefined tools to identify the improvement opportunities like manual efforts which can be easily automated and identification of most used applications. The analysis will also provide details on noncompliance flows where events are missing, or the process flow has unusual events. Machine level details enable executives to track which users might need training or support to reduce operational costs and which applications are mostly used.
This is where IBM and Celonis combine their Strengths:
Process flow for the task mining activities.
Mapped with Process mining with the same case objects.
Identification of the noncompliance flows and users.
Identification of the events where no manual efforts are required.
Idle time calculation and efforts.
Features & Capabilities
The foundation for the Executive Management dashboard is a proprietary IBM Process Excellence framework that categorizes KPIs by Efficiency, Experience and Compliance. It provides Executives and Management with an easy to read, quick view of KPI achievement.
The KPI Manager Dashboard enables Executives and Manager to deep dive into performance areas. It helps them to navigate to focus areas for root cause analysis and intelligent automation opportunities.
The Machine Level Analsis provides Machine and Resource details. This helps identify areas for automation, upskilling/training, and overall process improvement.
The Application Activity Analysis provides duration details by activity and application type. It maps these insights to case ID.
The Idle Time Analysis reveals time details by machine to determine when and where there is idle time. The view will help teams focus root cause investigation and streamline the process.
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