IBM Process Excellence (PEX) For Work Order Management
Transform work order management for accurate, on time delivery
IBM PEX for Work Order Management application uses a proprietary IBM Process Excellence framework to help transform the Work Order Management process across three dimensions – Efficiency, Compliance, and Experience. Work Order Management is a process to prioritize and manage work orders so that organizational goals can be met accurately, on schedule, and on time. Ensuring the right lead times while scheduling and adhering to set timelines is key to business success. This app provides insights to help organizations drive business value with a streamlined work order process that has minimal or no rework and rescheduling.
This is where IBM and Celonis Combine their Strengths:
Comprehensive work order dashboard.
Improvements in compliance.
Better control over schedule and priority work orders.
Improved enterprise productivity and utilization.
Reduced cost.
Better Operations Manager and team experience.
Features & Capabilities
The Executive Overview provides a first-level view for top management to see KPI performance and their comparison with industry benchmark across efficiency, experience, and compliance. Executives can determine at a glance where the operational focus should shift. They can then drill down into the various analysis to identify opportunity areas.
The Trends view shows the progression of KPIs over time and helps in immediately identifying the performance deviations and cyclicity of KPIs. It can provide clues into areas for root cause investigation.
The Lead Time Analysis reveals where delays are occurring in the process with a detailed drill down into dimensions such as work order type, priority, department code and over time. The Operational Manager can then identify the root cause for such delays and where the greatest opportunity for improvement exists.
The Compliance analysis helps to control compliance on the check-in and planned dates, as well as adherence in actuals to the planned duration of work orders (scheduling). Knowing where problems may exist helps to eliminate risk to the business.
Benchmark
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