This Order-to-Activation solution combines Prodapt’s deep telecom experience with the power of Celonis.
By using this solution, digital service providers or telecom operators can quickly identify process inefficiencies, including rework, jeopardies, multiple field visits, lack of automation, and date changes impacting key KPIs. This solution also benchmarks performance prior to transformation and provides line of sight into current metrics, order visibility and enables better work load balancing across teams.
With these insights, telecom operators can optimize processes to improve the performance of their service delivery KPIs:
Reduce operating costs
Reduce cycle times
Improve customer experience
Improve employee experience
Understand the impact of jeopardies on order intervals and perform deep dives to identify the root causes.
Deep dive into orders that get cancelled, and the root causes driving this behavior. This allows you to quickly identify missed revenue opportunities.
Quickly identify the number of repeated trips taken by field teams and quantify their impact. Deep dive into the root causes and costs for these multiple dispatch trips.
Fill out the form and an expert will contact you to help you get started with this app. (Please note that your data will be forwarded to the partner so that they are able to reach out and help you get going.)